{"id":216,"date":"2022-11-01T07:41:28","date_gmt":"2022-11-01T07:41:28","guid":{"rendered":"http:\/\/170.187.231.28\/?p=216"},"modified":"2022-11-01T07:41:28","modified_gmt":"2022-11-01T07:41:28","slug":"216","status":"publish","type":"post","link":"https:\/\/nephilaweb.com.ph\/?p=216","title":{"rendered":"<strong>2022 Semi-annual Customer Satisfaction (CSAT) Result<\/strong>"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.18.1&#8243; background_enable_color=&#8221;off&#8221; background_enable_image=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<p><strong style=\"font-size: 14px;\">July 7, 2022<\/strong><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p><strong>Background<\/strong><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>Last June 15, 2022, Nephila Web Technology Inc., a Moodle Certified Services Provider\u00a0 in the Philippines, who just recently achieved the Premium Partnership for Philippine e-learning sector, conducted the Customer Satisfaction (CSAT) survey for Hosting and Support Services for its Moodle LMS clients. The survey form was sent to the participants from different sectors, in education, healthcare, government and non-government organizations. The participants profile for this survey consists of Educators, School Dean, IT Directors, Department Managers from Government Agencies, Learning and Development Managers, and their Technical Staff. This semi-annual survey was conducted for the above-mentioned services, the previous <a href=\"https:\/\/nephilaweb.com.ph\/2022\/03\/02\/2022-customer-satisfaction-summary-report\/\">survey was released in January 2022 for the previous year\u2019s survey<\/a>.<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>The goal of this survey was to identify the current customer satisfaction in terms of Nephila Web\u2019s support and hosting services. To gather feedback and learn the areas of improvement to develop better customer experience for our clients. The goal was clearly defined on the provided form.\u00a0 The form consists of two parts, Part 1 are questions with regards to Nephila Web\u2019s Hosting Services, and 2) Nephila Web\u2019s LMS Support. Below is the detailed response from the survey;<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p><strong>Part 1: Nephila Web Hosting Services<\/strong><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/RO6HVy_SZDYuI2LbwnZ0nwvskdCsj8coIDZW7uGxaOsqPQkw3BbUf4R_Cc_L-nj8gVyCWeGcgINZoAqHGcNvli04kiuN1Cfz7gF7XsbkYZ4NOT_7IcupgGMy6d2ZDDBHEoEY97Cn_0ZSjsPY0lODPxASO8cscmxGzTMSV155x6GJaKOZNmBQJzvskf3j\" alt=\"\" \/><\/figure>\n<p><!-- \/divi:image --><\/p>\n<p><!-- divi:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/ajxr7_TMUyJWThq2ershEgdoecKt-KYbgc9-LsyerdyO3BWvCOiWyLjdV-qhUdsenLXr9ZFKKoHpcOmwaunZJQElC6JdnkfGB4m8y9171xmcfjjvAnKCXf7HJfMltIxF1xDUIQ8jIdBh7R8o9iDayMfl24byLXnapHxmdSK-4ZjumU1_7NsFs9fsYzQZ\" alt=\"\" \/><\/figure>\n<p><!-- \/divi:image --><\/p>\n<p><!-- divi:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/r_X3wgte8Oel5HxdpclT90ZS_Y35tEfvJCvO8YjM52eXM0IMGgVM-_rzyo_PIn3qapjwYWWmDywTTF03ug_CTT-uFUJg--ovkSci1UJD4l4cdMP96yYGpBfB7QE6vgxfXkgxHGIhnGDKubfbbAil6kGgQkHgrPF6pMAvSK1E-zwiKWQYceqjz2QdEEX_\" alt=\"\" \/><\/figure>\n<p><!-- \/divi:image --><\/p>\n<p><!-- divi:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/RtmaTU2Bqw-yGOfRG3f2XHxE9ToIwD09qyTIbASv4YW0Cck4KdGrNMDgRri8kKCHO3K7ZxekaDFxR4VVPhFudUbKCP6U4aRM8ogdsI4d-KcpFCrpRmnbKIfGfndlhEfF7--7mV0mWDOYWyPHPObRZlqQSuEygwghDaQeFsq1BIGirqoV0xGXp1BqLacf\" alt=\"\" \/><\/figure>\n<p><!-- \/divi:image --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>Why or why not would you recommend this service?<\/p>\n<ul>\n<ul>\n<li>I will definitely recommend it. Nephila Web gives excellent service to their clients.<\/li>\n<li>Environment Friendly and easy to use and access<\/li>\n<li>It makes the learning management systems experience more convenient.<\/li>\n<li>I would indeed recommend this service by Nephila. Your timely response to queries was really superb. Job well done.<\/li>\n<li>Support is fast<\/li>\n<li>I will recommend this service because of their after-sales-support<\/li>\n<li>I would recommend it because setting up the Moodle LMS is made easier and faster.<\/li>\n<li>I\u2019ll recommend Nephila\u2019s service because they are highly equipped and skilled people in Moodle.<\/li>\n<li>Aside from the excellent products, the service of the Team has been exceptional making it easy for the journey of the users.<\/li>\n<li>I would recommend Nephila Web because they show expertise on MOODLE.<\/li>\n<li>Ease of hosting and managing short and long-term courses in-house trainings<\/li>\n<li>Because they are very responsive and accommodating<\/li>\n<li>Service is excellent and technical support is great!<\/li>\n<li>Nephila Web provides consistent and satisfactory customer service. The company is accountable.<\/li>\n<\/ul>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><\/ul>\n<\/li>\n<\/ul>\n<p><!-- divi:paragraph --><\/p>\n<p><strong>Part 2 Nephila Web Support Services<\/strong><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/6WsVogmAOGl834Gp6us2Q3VD3ePnHkts2gOhjQEfpjqh3n3mnHA0mWLkerUvVpoC9Zrm5DeC1THff1XeX7M2uaVoNvsj09DL9vauAkhUFtbmAs3BE6IHsr_h9heQe4avdsaTG_yy5E7wkrmZtoT-8zvMeUablr6_PPfW6KHpYw8CDUIfk6ODa7XORwDR\" width=\"624\" height=\"317\" \/><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p><strong>MOODLE LMS SECTION<\/strong><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/BVEsjLWrkbtWwKK1eGkdliIP1I7RQ_erqGuS3wXc89oAp1FoW_68oYEkuUy4ec8lMAU87VPn76YFZKvfr09G33UwYV4o8jti7IMlkfWeH1ms1uG3IzB9lbAxjWBLPKrAdiQ5WFFUL5NsdnIqoq0WXRjCng-5yh_C43n45CXyukFq0fVjU3hA5X_7GiDj\" width=\"624\" height=\"255\" \/><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p><strong>Why or Why not would you recommend this service?<\/strong><\/p>\n<ul>\n<ul>\n<li>Superb and very timely response to queries.<\/li>\n<li>I will recommend the Nephila Support service because they\u2019re giving their best to execute an excellent service.<\/li>\n<li>Ease of communication via email and chat<\/li>\n<li>It is user friendly and navigation can be seamless<\/li>\n<li>I will recommend this service for its efficiency<\/li>\n<li>Their service ensures more than 99% uptime of our LMS<\/li>\n<li>Consistent Customer Service<\/li>\n<li>Recommend it because of good experience with the same.\n<p><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/CYJUYp4pWgUZ11RXyPowkdfF0_brh4lkiFpuoqQnMrzs91MXFSt9w1hhH6d-xwtjXBhoYuIFd92pgcWVlSLFoLn9mhXOnk2iYXlqgYxVOAEZ73kDV3f37cpRnnFgP-I277ffBJLf-BKjd-5e01lXn2csPrZeV084IsOTtjGP-5GNpAut6m3q62WaAUkI\" width=\"624\" height=\"248\" style=\"font-size: 14px;\" \/><\/p>\n<\/li>\n<\/ul>\n<\/ul>\n<p><!-- \/divi:list-item --><\/p>\n<p><!-- \/divi:list --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/QPJLOipiO7vj01IZrG8C5pMX6A0ZUvnfIiI-5ip2E-Wlxe9PRnQS-g9DhAvnwTJYttpZTBvwSS6z0jr10-8KefD7CSfHuhFZVo1oUAqP0L3D3owBMyecBT7Khgf-ixluy7MIM7t3MHy2iLN1BjqYm2sHgDdXSHm29VP64b5lOeNVb016GtHCIhrehlUa\" width=\"624\" height=\"271\" \/><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/M9BwYO2qiKNTHUCXGUqKzFNsoHgp4EARnvSoHS2q22ED2f2zCa1M7KPTMojof56kQzLToWdsIa6nM3zz0Bx8mI9mkcmvdt6p7TimpfbyEGPREeKZCHGef70WgOXBNXeWosXIYgrEGjeedQbX8AWgXgv0BzWN0QvXrhoyTfyGT2vCne1njmi0IIKJFOJH\" alt=\"\" \/><\/figure>\n<p><!-- \/divi:image --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>We have also gathered feedback from the clients who participated in the survey. Below are their testimonials on Nephila Web\u2019s services in general;<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cIt is an easy to use web application and easy to access wherever you are as long as you have an internet connection.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Justine Podador<br \/><\/em><\/strong><!-- divi:paragraph --><em>Software Analyst,<br \/><\/em><strong><em>KCC\/ New Brighton School of the Philippines, Inc.<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cMigrating to Nephila\u2019s Web Hosting services facilitates the transition from face to face to online training in a more convenient and practical way.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Lory Jean L. Canillo<br \/><\/em><\/strong><strong><em>IT\/ EdTech Manager, DOST-PAGASA<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cNephila was quick to respond to our needs during the pandemic, training was scheduled and issues were quickly resolved. They are the best!\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Teresita Panganiban,\u00a0<br \/><\/em><\/strong><strong><em>CEO, Friendly Care Foundation<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cNephila Web is a good partner especially on catering the LMS requirement of the University and has efficient after sales support.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Dennis Gabon<br \/><\/em><\/strong><strong><em>Dean, Central Bicol State University of Agriculture (CBSUA)<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cNephila Web Technology Inc. helps their clients to build a customized and efficient Moodle infrastructure that is suitable to their needs. With the expertise and professional personnel of Nephila, rest assured that your LMS will function very well.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Jerwin Rodriguez<br \/><\/em><\/strong><strong><em>TESD Specialist II, TESDA<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cNephila has been a valued partner of the World Trade Center Metro Manila for the past 2 years and has continued to keep a steadfast relationship fostering learnings and programs that will enhance companies and individuals capacity to excel in their craft.\u00a0 It is supported by a dependable Team that is always ready to answer queries and address concerns.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Lila Cailles<br \/><\/em><\/strong><strong><em>Vice President-Marketing, World Trade Center<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cNephila Web\u2019s expertise allowed eTESDA to do what we need to do without worrying about technology issues. They complement our TVET expertise with their superb technical support for the TESDA Online Program to provide 24\/7 Technical Vocational Education and Training for Filipinos.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Redilyn Agub<br \/><\/em><\/strong><strong><em>Division Chief, TESDA Online Program<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cNephila\u2019s Team always responds to all inquiries promptly and with utmost professionalism.\u00a0 Problems are resolved quickly and very satisfactorily.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Aline Teresa Mendoza<br \/><\/em><\/strong><strong><em>SSTV \/ LMS Coordinator, PSHS \u2013 Main Campus<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><em>\u201cNephila Web paved the way for us to quickly and effectively set up our campus LMS. Their cloud hosting service was top-notch, as well as their bundled training for administrators and end users.\u201d<\/em><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><strong><em>Jose Kym S. Alvaro<br \/><\/em><\/strong><strong><em>Administrative Assistant V, University of the Philippines Baguio<\/em><\/strong><\/p>\n<p style=\"text-align: center;\"><!-- \/divi:paragraph --><\/p>\n<p style=\"text-align: center;\"><!-- divi:paragraph --><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>Also, we provide multiple training programs to empower users in the Moodle LMS. The training participants consist of educators, course creators, trainors, and LMS Administrators from different schools and organizations. A training course survey is available on all of our online courses, all training participants are required to answer the survey questions before acquiring their certificates. In this course survey we got the data for the Moodle Training Satisfaction Score.<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>Score Descriptions can be classified as\u00a0 found below:<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:table --><\/p>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>Excellent<\/td>\n<td>95% \u2013 100%<\/td>\n<\/tr>\n<tr>\n<td>Very Satisfactory<\/td>\n<td>85% \u2013 94%<\/td>\n<\/tr>\n<tr>\n<td>Satisfactory<\/td>\n<td>80% \u2013 84%<\/td>\n<\/tr>\n<tr>\n<td>Needs Improvement<\/td>\n<td>75% \u2013 79%<\/td>\n<\/tr>\n<tr>\n<td>Poor<\/td>\n<td>74% and below<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p><!-- \/divi:table --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p><strong>CSAT Score Summary<\/strong><\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>June 2022<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:table --><\/p>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td><strong>Services<\/strong><\/td>\n<td><strong>No. of Responses<\/strong><\/td>\n<td><strong>Score<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Moodle Hosting Services<\/strong><\/td>\n<td>19<\/td>\n<td><strong>96.84%<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Moodle Support Services<\/strong> (Includes Consultancy, Course Development, Technical Support and Diagnostic Services)<\/td>\n<td>19<\/td>\n<td><strong>97.89%<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Moodle Trainings <\/strong>(Compiled from the participants final course survey ratings in total. There are a total of <strong>16 <\/strong>course completers from February 2022 to June 27 2022 for our H5P, Moodle Training for Teachers and Moodle Training for Administrators Courses)<\/td>\n<td>16<\/td>\n<td><strong>93.30%<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p><!-- \/divi:table --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>From the CSAT result conducted last January 2022 compared to the recently conducted CSAT in the month of June 2022, we are proud and happy to announce that there is a a remarkable increase on scores on our services based from the feedback of our clients. <em>The CSAT result speaks for itself that this significant increase means an outstanding improvement in providing our support and services.<\/em> The Moodle Hosting Services has increased to 3.94%, Moodle Support has increased to 4.99% while the Moodle Training has increased to 3.8%. Below in the summary of the comparison between the first and second release of CSAT;<\/p>\n<p><!-- \/divi:paragraph --><\/p>\n<p><!-- divi:image --><\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/ML_kwfBs0JlRfS0yH15IP9Me-QigzhsilB6nZ2DQV__LeEXie4RsHhU5SFjS4k2fr_olDYne3FFsFqihZfwQtZ0nfSyNJtPu3ZIAgosVA4hnf0OLfmjdEw1V3Xoni_TCyNG-97BCBjFHl1P4XsuUFvCxRYywmtQN870d9VAwow8h6mVfA6oJ9L-QGG2B\" alt=\"\" \/><\/figure>\n<p><!-- \/divi:image --><\/p>\n<p><!-- divi:paragraph --><\/p>\n<p>We, at Nephila Web, are genuinely happy to hear all of our client\u2019s suggestions, feedback, and honest thoughts about the services we provide. This will surely help us deliver a better and improved customer experience.<\/p>\n<p><!-- \/divi:paragraph --><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>July 7, 2022 Background Last June 15, 2022, Nephila Web Technology Inc., a Moodle Certified Services Provider\u00a0 in the Philippines, who just recently achieved the Premium Partnership for Philippine e-learning sector, conducted the Customer Satisfaction (CSAT) survey for Hosting and Support Services for its Moodle LMS clients. The survey form was sent to the participants [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":754,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image {\"align\":\"center\",\"id\":754,\"sizeSlug\":\"full\",\"linkDestination\":\"none\"} -->\n<figure class=\"wp-block-image aligncenter size-full\"><img src=\"https:\/\/nephilaweb.com.ph\/wp-content\/uploads\/2022\/11\/unnamed-1.png\" alt=\"\" class=\"wp-image-754\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p><strong>July 7, 2022<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Background<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Last June 15, 2022, Nephila Web Technology Inc., a Moodle Certified Services Provider&nbsp; in the Philippines, who just recently achieved the Premium Partnership for Philippine e-learning sector, conducted the Customer Satisfaction (CSAT) survey for Hosting and Support Services for its Moodle LMS clients. The survey form was sent to the participants from different sectors, in education, healthcare, government and non-government organizations. The participants profile for this survey consists of Educators, School Dean, IT Directors, Department Managers from Government Agencies, Learning and Development Managers, and their Technical Staff. This semi-annual survey was conducted for the above-mentioned services, the previous <a href=\"https:\/\/nephilaweb.com.ph\/2022\/03\/02\/2022-customer-satisfaction-summary-report\/\">survey was released in January 2022 for the previous year\u2019s survey<\/a>.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>The goal of this survey was to identify the current customer satisfaction in terms of Nephila Web\u2019s support and hosting services. To gather feedback and learn the areas of improvement to develop better customer experience for our clients. The goal was clearly defined on the provided form.&nbsp; The form consists of two parts, Part 1 are questions with regards to Nephila Web\u2019s Hosting Services, and 2) Nephila Web\u2019s LMS Support. Below is the detailed response from the survey;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Part 1: Nephila Web Hosting Services<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh6.googleusercontent.com\/RO6HVy_SZDYuI2LbwnZ0nwvskdCsj8coIDZW7uGxaOsqPQkw3BbUf4R_Cc_L-nj8gVyCWeGcgINZoAqHGcNvli04kiuN1Cfz7gF7XsbkYZ4NOT_7IcupgGMy6d2ZDDBHEoEY97Cn_0ZSjsPY0lODPxASO8cscmxGzTMSV155x6GJaKOZNmBQJzvskf3j\" alt=\"\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh3.googleusercontent.com\/ajxr7_TMUyJWThq2ershEgdoecKt-KYbgc9-LsyerdyO3BWvCOiWyLjdV-qhUdsenLXr9ZFKKoHpcOmwaunZJQElC6JdnkfGB4m8y9171xmcfjjvAnKCXf7HJfMltIxF1xDUIQ8jIdBh7R8o9iDayMfl24byLXnapHxmdSK-4ZjumU1_7NsFs9fsYzQZ\" alt=\"\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh5.googleusercontent.com\/r_X3wgte8Oel5HxdpclT90ZS_Y35tEfvJCvO8YjM52eXM0IMGgVM-_rzyo_PIn3qapjwYWWmDywTTF03ug_CTT-uFUJg--ovkSci1UJD4l4cdMP96yYGpBfB7QE6vgxfXkgxHGIhnGDKubfbbAil6kGgQkHgrPF6pMAvSK1E-zwiKWQYceqjz2QdEEX_\" alt=\"\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh4.googleusercontent.com\/RtmaTU2Bqw-yGOfRG3f2XHxE9ToIwD09qyTIbASv4YW0Cck4KdGrNMDgRri8kKCHO3K7ZxekaDFxR4VVPhFudUbKCP6U4aRM8ogdsI4d-KcpFCrpRmnbKIfGfndlhEfF7--7mV0mWDOYWyPHPObRZlqQSuEygwghDaQeFsq1BIGirqoV0xGXp1BqLacf\" alt=\"\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p>Why or why not would you recommend this service?<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>I will definitely recommend it. Nephila Web gives excellent service to their clients.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Environment Friendly and easy to use and access<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>It makes the learning management systems experience more convenient.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Support is fast<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>I would indeed recommend this service by Nephila. Your timely response to queries was really superb. Job well done.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>I will recommend this service because of their after-sales-support<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>I would recommend it because setting up the Moodle LMS is made easier and faster.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Nephila Web provides consistent and satisfactory customer service. The company is accountable.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>I\u2019ll recommend Nephila\u2019s service because they are highly equipped and skilled people in Moodle.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Aside from the excellent products, the service of the Team has been exceptional making it easy for the journey of the users.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>I would recommend Nephila Web because they show expertise on MOODLE.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Ease of hosting and managing short and long-term courses in-house trainings<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Because they are very responsive and accommodating<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Service is excellent and technical support is great!<\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><strong>Part 2 Nephila Web Support Services<\/strong><img src=\"https:\/\/lh6.googleusercontent.com\/6WsVogmAOGl834Gp6us2Q3VD3ePnHkts2gOhjQEfpjqh3n3mnHA0mWLkerUvVpoC9Zrm5DeC1THff1XeX7M2uaVoNvsj09DL9vauAkhUFtbmAs3BE6IHsr_h9heQe4avdsaTG_yy5E7wkrmZtoT-8zvMeUablr6_PPfW6KHpYw8CDUIfk6ODa7XORwDR\" width=\"624\" height=\"317\"><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>MOODLE LMS SECTION<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><img src=\"https:\/\/lh6.googleusercontent.com\/BVEsjLWrkbtWwKK1eGkdliIP1I7RQ_erqGuS3wXc89oAp1FoW_68oYEkuUy4ec8lMAU87VPn76YFZKvfr09G33UwYV4o8jti7IMlkfWeH1ms1uG3IzB9lbAxjWBLPKrAdiQ5WFFUL5NsdnIqoq0WXRjCng-5yh_C43n45CXyukFq0fVjU3hA5X_7GiDj\" width=\"624\" height=\"255\"><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong>Why or Why not would you recommend this service?<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><!-- wp:list-item -->\n<li>Superb and very timely response to queries.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>I will recommend the Nephila Support service because they\u2019re giving their best to execute an excellent service.<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Ease of communication via email and chat<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>It is user friendly and navigation can be seamless<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>I will recommend this service for its efficiency<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Their service ensures more than 99% uptime of our LMS<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Consistent Customer Service<\/li>\n<!-- \/wp:list-item -->\n\n<!-- wp:list-item -->\n<li>Recommend it because of good experience with the same.<img src=\"https:\/\/lh6.googleusercontent.com\/CYJUYp4pWgUZ11RXyPowkdfF0_brh4lkiFpuoqQnMrzs91MXFSt9w1hhH6d-xwtjXBhoYuIFd92pgcWVlSLFoLn9mhXOnk2iYXlqgYxVOAEZ73kDV3f37cpRnnFgP-I277ffBJLf-BKjd-5e01lXn2csPrZeV084IsOTtjGP-5GNpAut6m3q62WaAUkI\" width=\"624\" height=\"248\"><\/li>\n<!-- \/wp:list-item --><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><img src=\"https:\/\/lh3.googleusercontent.com\/QPJLOipiO7vj01IZrG8C5pMX6A0ZUvnfIiI-5ip2E-Wlxe9PRnQS-g9DhAvnwTJYttpZTBvwSS6z0jr10-8KefD7CSfHuhFZVo1oUAqP0L3D3owBMyecBT7Khgf-ixluy7MIM7t3MHy2iLN1BjqYm2sHgDdXSHm29VP64b5lOeNVb016GtHCIhrehlUa\" width=\"624\" height=\"271\"><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh3.googleusercontent.com\/M9BwYO2qiKNTHUCXGUqKzFNsoHgp4EARnvSoHS2q22ED2f2zCa1M7KPTMojof56kQzLToWdsIa6nM3zz0Bx8mI9mkcmvdt6p7TimpfbyEGPREeKZCHGef70WgOXBNXeWosXIYgrEGjeedQbX8AWgXgv0BzWN0QvXrhoyTfyGT2vCne1njmi0IIKJFOJH\" alt=\"\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p>We have also gathered feedback from the clients who participated in the survey. Below are their testimonials on Nephila Web\u2019s services in general;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cIt is an easy to use web application and easy to access wherever you are as long as you have an internet connection.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Justine Podador<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>Software Analyst,<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>KCC\/ New Brighton School of the Philippines, Inc.<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cMigrating to Nephila\u2019s Web Hosting services facilitates the transition from face to face to online training in a more convenient and practical way.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Lory Jean L. Canillo<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>IT\/ EdTech Manager, DOST-PAGASA<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cNephila was quick to respond to our needs during the pandemic, training was scheduled and issues were quickly resolved. They are the best!\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Teresita Panganiban,&nbsp;<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>CEO, Friendly Care Foundation<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cNephila Web is a good partner especially on catering the LMS requirement of the University and has efficient after sales support.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Dennis Gabon<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Dean, Central Bicol State University of Agriculture (CBSUA)<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cNephila Web Technology Inc. helps their clients to build a customized and efficient Moodle infrastructure that is suitable to their needs. With the expertise and professional personnel of Nephila, rest assured that your LMS will function very well.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Jerwin Rodriguez<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>TESD Specialist II, TESDA<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cNephila has been a valued partner of the World Trade Center Metro Manila for the past 2 years and has continued to keep a steadfast relationship fostering learnings and programs that will enhance companies and individuals capacity to excel in their craft.&nbsp; It is supported by a dependable Team that is always ready to answer queries and address concerns.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Lila Cailles<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Vice President-Marketing, World Trade Center<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cNephila Web\u2019s expertise allowed eTESDA to do what we need to do without worrying about technology issues. They complement our TVET expertise with their superb technical support for the TESDA Online Program to provide 24\/7 Technical Vocational Education and Training for Filipinos.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Redilyn Agub<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Division Chief, TESDA Online Program<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cNephila\u2019s Team always responds to all inquiries promptly and with utmost professionalism.&nbsp; Problems are resolved quickly and very satisfactorily.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Aline Teresa Mendoza<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>SSTV \/ LMS Coordinator, PSHS \u2013 Main Campus<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><em>\u201cNephila Web paved the way for us to quickly and effectively set up our campus LMS. Their cloud hosting service was top-notch, as well as their bundled training for administrators and end users.\u201d<\/em><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Jose Kym S. Alvaro<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><strong><em>Administrative Assistant V, University of the Philippines Baguio<\/em><\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Also, we provide multiple training programs to empower users in the Moodle LMS. The training participants consist of educators, course creators, trainors, and LMS Administrators from different schools and organizations. A training course survey is available on all of our online courses, all training participants are required to answer the survey questions before acquiring their certificates. In this course survey we got the data for the Moodle Training Satisfaction Score.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Score Descriptions can be classified as&nbsp; found below:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:table -->\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Excellent<\/td><td>95% \u2013 100%<\/td><\/tr><tr><td>Very Satisfactory<\/td><td>85% \u2013 94%<\/td><\/tr><tr><td>Satisfactory<\/td><td>80% \u2013 84%<\/td><\/tr><tr><td>Needs Improvement<\/td><td>75% \u2013 79%<\/td><\/tr><tr><td>Poor<\/td><td>74% and below<\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table -->\n\n<!-- wp:paragraph -->\n<p><strong>CSAT Score Summary<\/strong><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>June 2022<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:table -->\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Services<\/strong><\/td><td><strong>No. of Responses<\/strong><\/td><td><strong>Score<\/strong><\/td><\/tr><tr><td><strong>Moodle Hosting Services<\/strong><\/td><td>19<\/td><td><strong>96.84%<\/strong><\/td><\/tr><tr><td><strong>Moodle Support Services<\/strong> (Includes Consultancy, Course Development, Technical Support and Diagnostic Services)<\/td><td>19<\/td><td><strong>97.89%<\/strong><\/td><\/tr><tr><td><strong>Moodle Trainings <\/strong>(Compiled from the participants final course survey ratings in total. There are a total of <strong>16 <\/strong>course completers from February 2022 to June 27 2022 for our H5P, Moodle Training for Teachers and Moodle Training for Administrators Courses)<\/td><td>16<\/td><td><strong>93.30%<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n<!-- \/wp:table -->\n\n<!-- wp:paragraph -->\n<p>From the CSAT result conducted last January 2022 compared to the recently conducted CSAT in the month of June 2022, we are proud and happy to announce that there is a a remarkable increase on scores on our services based from the feedback of our clients. <em>The CSAT result speaks for itself that this significant increase means an outstanding improvement in providing our support and services.<\/em> The Moodle Hosting Services has increased to 3.94%, Moodle Support has increased to 4.99% while the Moodle Training has increased to 3.8%. Below in the summary of the comparison between the first and second release of CSAT;<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:image -->\n<figure class=\"wp-block-image\"><img src=\"https:\/\/lh3.googleusercontent.com\/ML_kwfBs0JlRfS0yH15IP9Me-QigzhsilB6nZ2DQV__LeEXie4RsHhU5SFjS4k2fr_olDYne3FFsFqihZfwQtZ0nfSyNJtPu3ZIAgosVA4hnf0OLfmjdEw1V3Xoni_TCyNG-97BCBjFHl1P4XsuUFvCxRYywmtQN870d9VAwow8h6mVfA6oJ9L-QGG2B\" alt=\"\"\/><\/figure>\n<!-- \/wp:image -->\n\n<!-- wp:paragraph -->\n<p>We, at Nephila Web, are genuinely happy to hear all of our client\u2019s suggestions, feedback, and honest thoughts about the services we provide. This will surely help us deliver a better and improved customer experience. <br><\/p>\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=\/wp\/v2\/posts\/216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=216"}],"version-history":[{"count":0,"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=\/wp\/v2\/posts\/216\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nephilaweb.com.ph\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}