A system support analyst is an information technology (IT) specialist who analyzes and optimizes the processes of the company. These analysts may work with many forms of technology, from inventory systems and cost and variance vectors to more concrete IT concerns such as communication and payroll. They also help determine which areas of data and information management can be made more efficient and help implement these solutions, as well as train and support personnel in using them.
Support analysts typically examine data flow and management in great detail. They may be greatly concerned with storage and bandwidth needs and improving the way data is shared between users and departments. For instance, those in this position may coordinate areas of logistics by facilitating the way in which receiving, shipping, and accounts departments share and receive data from one another.
Support analysts also examine existing software to find ways to optimize operations and improve efficiency. Depending on the company and its IT team infrastructure, these analysts may make software design recommendations, assist with finding existing software solutions or even participate in the design and development process.
To work as a system support analyst, applicants should have a college degree in computer science or engineering, and IT certifications across a variety of disciplines are often preferred by employers. These analysts should expect to work regular business hours in office environments, although some field work and travel may be required for new system installations.
System Support Analyst tasks:
- Monitor the system and resolve issues.
- Support and train clients to use the system and any products.
- Provide system support, install patches, and report deficiencies.